Robert C. Miller

Robert@ToiBox.Design • 210.721.1412
110 E. Houston Street, 7th Floor, Suite #212, San Antonio, TX 78205



  • 14 years practice as an innovation-oriented communication & product designer creating meaningful and engaging consumer design solutions with a focus on interaction design

  • Designed numerous web-based, omni-channel (including iOS & Android), digital experiences, websites, and applications

  • Employed Human-Centered Design thinking methodologies, such as empathy mapping, journey maps, usability tests, interviews and scenario-writing to inform user-centric solutions

  • Designed and delivered workable, timely deliverables such as prototypes in varying degrees of fidelity (from paper to click-able interaction models) to cross-functional team member partners (consisting of Business, IT, Subject Matter Experts, Legal, Content, and Marketing)



Modernist Studios, Austin, TX 10/2017 | HCD Training Workshop

  • Human-Centered Design research methodologies and practices on design and delivery of products and services that users care about and need

Richland College, Richardson, TX 05/2012 | Java 1, Java 2 and Introduction to Programming: Continuing Education

  • Introductory, continuing education courses on object-oriented programming and beginning software development

Texas State University, San Marcos, TX 08/2006 | BFA, Communication Design:

  • Bachelor of Fine Arts Degree with several honors to include; publication in CMYK Magazine #35, 2006, Publication in AIGA "New Talent" Annual 2007, Houston Art Director's Club Gold Award, Houston Art Director's Club Bronze Awards (2), Coveted Ralph Memorial Scholarship awards (3) 2006

University of North Texas, Denton, TX 12/2003 | BA, Studio Art with Spanish minor:

  • Bachelor of Arts Degree with a related-course emphasis on graphic, corporate identity, multimedia, typography, and video game design, along with other digital and traditional visual art techniques



ToiBox Design, Richardson, TX | 05/2018 – Present | Communication Design Director

  • Design and development of brand and product communication solutions such as event graphics and environmental design, national event promotions, application design, information graphics, website design and advertising, and data visualization.

  • Design and development of inbound marketing platforms and solutions such as WordPress (CMS) websites, SEO campaigns, and email newsletters

USAA / Bank IT, San Antonio, TX | 03/2016 – 05/2018 | UX Designer

  • Responsible for designing several web-based (desktop and mobile), native banking applications and member experiences (UX/UI) through Human Centered Design methodsand LEAN UX practices amongst multiple design and Agile development teams

  • Designed and developed credit card and deposit account acquisition experiences

  • Designed and developed consumer lending product application experiences

  • Designed and developed member savings product experiences

  • Conducted interviews and research activities for developing member investment experiences

  • SAFe Agilist Certified (01/2017 - 01/2018)

Magic Staircase LLC, Richardson, TX | 07/2011 – 03/2016 | Design Director

  • Freelance creative design, direction and web design/dev for multiple clients to include; UPROAR!, Launch Agency, Culture Farm, Bromley, The LaunchPoint, and Machete Inc.

  • Self-published two end-to-end gaming and story-telling apps for iOS

UPROAR!, Dallas, TX | 07/2008 - 07/2011 | Art Director (U.S. Children’s Market)

  • Conceptualized, directed and executed conventional print, and web-based advertising campaigns and executions for EA Games, NERF, Block Buster, Bird's Eye, and Hasbro

Bromley, San Antonio, TX | 05/2007- 07/2008 | Art Director (U.S. Hispanic Market)

  • Designed, conceptualized, and art-directed print, television broadcast, and web-based advertisements and campaigns for General Mills, Nestle, and Payless Shoes

VM Foundry, Austin, TX | 08/2005 – 05/2007 | Senior Designer/Partner

  • Designed, directed and developed web-based creative communications solutions and campaigns for Nike, Henry Holt & Co., the GCI Group, and Dell Computer